SDL Response to the Coronavirus

Recorded executive response

SDL has continuously monitored the global COVID-19 pandemic, actively taking measures to respond to the rapidly changing situation—not only to ensure the health, well-being and safety of our employees and their families, but also to reduce any risk in the delivery of our content and language solutions to customers. 

Business continuity is one of our key priorities here at SDL and, as part of our plans, we have activated a global crisis response team, who are working to manage all impacted countries and regions, to safeguard our people and minimize any impact to your business. 

Our orchestration platform with virtualized environments, storage, and automation tools help to mitigate any major operational disruption so you continue to receive the continuity, quality, and support you expect from SDL. We are on hand 24/7 to address your needs. Please contact us on puttingyoufirst@sdl.com with any concerns.

Supporting business continuity for our colleagues and customers

Working from home

Colleagues are working from home in affected regions, where deemed necessary.
Working from home
Business travel
Virtual communication
Productivity
Coordination, planning, and monitoring
SDL offers Machine Translation free of charge to health science professionals

Are you facing new communications challenges? SDL can help

Clear communication is critical—especially in times of crisis. We can help you scale your response to any language you need, while maintaining translation quality so you can keep your internal and external stakeholders informed globally.
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FAQs

How is SDL managing the Coronavirus crisis?

SDL has activated a Crisis Committee. On a daily basis, we review information released by Governments and the World Health Organization (WHO) and ensure we have robust measures in place to safeguard our people and minimize any impact to our business operations.

Are SDL services operating?

As a global organization, we have an infrastructure in place to support customer requirements where necessary. If we anticipate any service disruptions or impact to deadlines, we will inform you at the earliest opportunity.

Are SDL cloud systems operating?

SDL Cloud Operations has implemented several measures and continues to implement best practice across the organization. Our applications, VPN connectivity, monitoring, and internet connectivity have all been considered in work from home testing and, given the preparation, we expect limited to no impact to our operations as of today. 

Additionally, Our Cloud Service Providers are proactively scaling both servers and network capacity in order to be able to respond to any additional load that we see as a result of changing work patterns, or protect our customers from short-term supply disruptions. For data center operations, our Cloud Service Providers have segmented staff in each region into sub-teams to ensure support. Our Cloud Service Providers also have diversity in their supply chain from multiple locations around the world, as well as significant buffer capacity, and are confident that we can work around any potential disruptions in the supply chain. Please contact us on puttingyoufirst@sdl.com with any concerns.

How we are working?

IT services modernization at SDL has enabled a mobile workforce, supporting service delivery despite significant local and global disruptions—making it easier for remote working and the hand-over of tasks between offices allowing virtual teaming to preserve service delivery to our clients.

We were due to meet with SDL in their office. Will this go ahead now?

(For those countries where business travel restrictions apply) Due to the current situation, we would like to update our face-to-face meetings to a phone call/video call. This will enable us to discuss your requirements, while adhering to health and safety guidance we have received from the World Health Organization (WHO) and local Government. We appreciate your understanding at this time.

Will you be able to provide business as usual support?

Yes, all our support teams are available 24/7. Please find the SDL Support page for helpful resources including SDL Community and SDL Knowledge Base platforms.

How can I quickly translate content with SDL?

SDL offers technology and services to help you translate content quickly and accurately. SDL Machine Translation can be used to translate content automatically in a secure environment that protects your intellectual property (IP). Our 17,000+ linguists and subject matter experts can help translate your highest value content with repeatable quality, including projects that require nuance for local audiences and cultures. Let us know how we can help.

How can I add scale to my operations and ensure my SDL systems are optimized for increased volumes?

SDL Professional Services offer a variety of services to help you get started quicker and optimize your SDL technology. For the next three months, SDL is offering SDL Translation Management customers special services to help mitigate any major operational disruption and minimize business impact. Please contact your account manager or SDL Professional Services representative to learn more.
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We encourage any customers that need support or are concerned to email / telephone your account manager or support representative. You can also email us on: puttingyoufirst@sdl.com.