Technical support
Customer gateway support portal
Support offerings
On-premise
RWS is committed to helping clients achieve maximum results with its Content and Language technology solutions and because we appreciate that all companies are unique and have different needs and requirements when it comes their support.
Software as a service (SaaS) hosted
RWS is committed to helping clients achieve maximum results with its Content and Language technology solutions providing a comprehensive support package.
Trados support
RWS offers a wide range of technical and non-technical assistance programs and support to help you get the most from your translation software products.
Support policies
The Customer Support Service Policy describes the maintenance and support services that RWS provides to its Clients.
Download the Customer Support Service Policy
The Product Release Policy defines the support lifetime that will be available for RWS perpetual and term licensed on-premises software products and their connectors.
Download the Product Release Policy effective for software products released until 31st December 2020.
Download the Product Release Policy effective for software products released after 1st January 2021.