RWS Support

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Knowledge Base

Join discussions for troubleshooting tips, product update information, and follow any issues through to resolution.
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RWS Community

Learn, engage, and network with experts and peers.
Documents

RWS Documentation Center

Your source for all documentation.

Customer gateway support portal

Access our support portal to easily log a case, identify urgency and impact, and follow your case status with knowledgeable support engineers.
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How to log in
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User guide
Contact us for assistance

Support offerings

We offer a variety of services including Professional Services, Technical Support, Training, and Cloud Services for your complete product lifecycle, with managed, hosted and on-premises options.

On-premise

RWS is committed to helping clients achieve maximum results with its Content and Language technology solutions and because we appreciate that all companies are unique and have different needs and requirements when it comes their support.

Download the data sheet.

Software as a service (SaaS) hosted

RWS is committed to helping clients achieve maximum results with its Content and Language technology solutions providing a comprehensive support package.

Download the data sheet.

Trados support

RWS offers a wide range of technical and non-technical assistance programs and support to help you get the most from your translation software products.

Learn more.

Support policies

The Customer Support Service Policy describes the maintenance and support services that RWS provides to its Clients. 

Download the Customer Support Service Policy 

The Product Release Policy defines the support lifetime that will be available for RWS perpetual and term licensed on-premises software products and their connectors. 

Download the Product Release Policy effective for software products released until 31st December 2020. 

Download the Product Release Policy effective for software products released after 1st January 2021.